The Brain Tumour Charity is at the forefront of the fight to defeat brain tumours. They fund pioneering research to increase survival, raise awareness of the symptoms and effects of brain tumours to reduce diagnosis times, and provide support to everyone affected to improve quality of life. With over eighty staff across both their office in Farnborough and at remote community locations, their presence is national.

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The Challenge

The Brain Tumour Charity relies on its communication services not only to raise awareness, but also to receive donations, provide support and offer information services on brain tumours – the biggest cancer killer of children and people under the age of 40 in the UK.

Under the previous phone system, staff members were sharing handsets and a rapidly growing team meant network capacity was limited. For a charity of this size to continue to grow, they needed the communications infrastructure in place to get closer to their goals of doubling survival and halving the harm that brain tumours cause.

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The Solution

Sister company M2 Networks went the extra mile for The Charity and completely refurbished and re-cabled the infrastructure throughout the three-floored building, ensuring that the charity would have reliable and efficient communications. Now The Brain Tumour Charity can dictate their practice as opposed to their technology restrictions dictating their business.

Voip Unlimited installed a significantly faster data line (100Mbps Ethernet), allowing The Charity to run their systems to the optimum level. Voip Unlimited committed to donating specialist time and telecoms equipment to improve the efficiency of The Charity. We looked at departmental workflow, deployed system configuration of all 87 handsets, delivered user training and managed all number porting and migrations.

“We are immensely grateful to Voip Unlimited for this tremendous gift of an integrated telecommunications system. The timing has been critical as we continue to grow and expand our services, saving us money and ensuring we keep costs to a minimum. It has allowed us to operate at a higher level, with information and systems that can enable us to continue to offer the best possible service to our beneficiaries and supporters.”

Geraldine Pipping, Director of Fundraising, The Brain Tumour Charity


 

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Voip Exchange platform has significantly improved the day-to-day operations of the charity

Results

The new connectivity and hosted Voip Exchange platform has significantly improved the day-to-day operations of the charity, increasing productivity and saving money.  With Voip Exchange offering reporting, The Charity now has much more visibility on its call statistics and with the unlimited channels and enough handsets for staff, more people in need can get the ever-critical support.

The solution has benefitted the charity and its staff, both those based in Farnborough and those working remotely from regions around the UK, through the availability of web phones, cost-saving conference call facilities and departmental DDi’s.


Being able to see our hosted voice platform ‘Voip Exchange’ make such tangible differences to the efforts of one of the best charities supporting a cause close to my heart, is very humbling. The outcomes of technology are not always seen or understood, but by improving their systems and updating to a hosted voice solution, many lives across the UK are being improved, whether that be by the emotional support and information offered or the research to fund medical milestones. The simple fact that someone is guaranteed on the end of the phone has never been so important.”

Mark Pillow, MD Voip Unlimited


Hosted: Above and beyond

The extra features in the system, from the inbuilt messenger and the SMS functionality allows The Charity to speak to their own staff and fundraisers flawlessly. They can report on multiple statistics from conversion rates into the fundraising team, to how many people they have helped as a health & support team.