Genesis’ IT maintenance provider Cloud Boffins installed a Windows based 3CX IPPBX system at each practice which provides users access to features such as IVR, Call Queuing, voicemail to email and a standardised shared phone book for quick dialling access.
After a successful three month SIP trunk pilot at HQ, leading SIP trunk provider – Voip Unlimited issued SIP trunks and ten new geographic DDIs to each of the twelve practices, providing direct dial numbers to all users who needed them. Geographic telephone numbers were ported onto the VoIP Unlimited platform from BT lines, so inbound calls could be delivered to the PBX via the SIP trunk.
Genesis makes the majority of their calls to other practices in the group, with the issuing of new SIP DDIs all calls between all users on the Voip Unlimited network are now free of charge, even if the entire number is dialled.
Cloud Boffins ensured all practices were serviced with two broadband circuits from different providers to allow for some redundancy at ISP level, along with two PSTN lines, interfaced directly to the 3CX system, providing PSTN life line backup for the telephony service.
Genesis also enjoy anti-fraud protection on calls made over the SIP trunks. Voip Unlimited’s automated systems monitor all outbound calls for known fraudulent traffic patterns and black listed destinations in real time 24/7.